Return policy
Thanks for choosing Urban glow home , We have a 14 days return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your ' Items' must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@urbanglowhome.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@urbanglowhome.com
Restocking fee?
- We DO NOT charge any restocking fee.
Return shipping cost:
- Defective product: No cost
- Customer remorse: No cost
How can customers return your products?
- By mail
How will customers get the return label?
- For defective products: Download/Print
- For customer remorse: Download/Print
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-8 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we approved your return, please contact us at info@urbanglowhome.com
Support: 24/7
Phone:+971585278633
Email: info@urbanglowhome
Address: Dubai - Office No. 2001-107, owned by Avisha Dilip Daswani - Bur Dubai - Business Bay