FAQs

What is UrbanGlowHome's return policy?
At UrbanGlowHome, your satisfaction as a customer is our top priority, even more so than the revenue we generate. That's why we offer a hassle-free 14-day return policy on all  items. If you're not completely happy with your purchase for any reason, you can return it for a full refund within 14 days of delivery. We'll even cover the cost of return shipping, because your comfort and peace of mind are what matter most to us. While certain restrictions may apply, we're committed to making the returns process as smooth and stress-free as possible.

How long will my order take to arrive?
Our standard shipping timeframe is 5-10 business days for most items. However, delivery times can vary based on your location and the item(s) you've ordered. We'll provide you with an estimated delivery date during checkout and you can always check the status of your order in your account dashboard. If you need your items faster

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, , and Discover. We also offer the option to pay via PayPal for 

Do you offer in-person shopping?
At this time, UrbanGlowHome is an online-only retailer without any physical store locations. However, we are exploring the possibility of opening up showrooms in select markets in the future. In the meantime, you can browse and purchase our full product assortment conveniently on our website.

Who can I contact if I have additional questions?
Our friendly customer service team is here to assist you Monday-Friday, 9am-5pm EST. You can reach us by email at info@urbanglowhome.com and we will reach you our within 24 Hours